FAQ | Asheville Nurse Guest House

Walkthrough

Do You Offer Tours?

• Yes

• Tours are scheduled for serious inquiries with proof of a travel nurse contract / recruiter contact info.
• Schedule enough time to take a walk around downtown with us to get a feel of everything there is to walk to from our location.
• Upload your travel nurse contract to the secure folder:contract.avlnurse.com .
• Contact us to schedule a tour. Please leave a voicemail.

Reserving

How Do I Reserve?

• Check Reservation System Availability

• Everything required to reserve is in our reservation system.
• Our minimum reservation length is 30 nights.
• Reserve 91 nights or more for the greatest discount.
• A non-refundable flat deposit is required to reserve.
• The deposit guarantees you the room & prevents others from reserving it.
• The remaining payment is paid on the arrival date.
• Reserve for the entire length of your travel nurse contract.
• Contact us for any reason. Please leave a voicemail.

30 Night Minimum?

• Yes

• All rooms are minimum 30 nights length of stay as of 2022.
• Check availability and reserve.

How Much Does it Cost?

• Check the reservation system

• Each room has it's own per night price.
• Each payment has a "per transaction cost".
• Making less payments for longer periods of time costs less.
• Discount for 91 or more nights.

How Far in Advance?

• Less than a month

• Contact us if your arrival date is farther in the future than availability shows.
• The reservable arrival date online can only be near future.
• Check the current arrival date booking window on the reserve page which also shows room availability.

Arrival Date Window?

• Yes

• There is a narrow arrival date booking window online.
• Although it fluctuates, it's:
• • More than 2 days in advance of arrival.
• • Less than a month in advance of arrival.
• The current arrival date booking window is listed at the center top of the reserve page.

Arrival

Can I Just Show Up?

• No

• Unfortunately, we are not available to spontaneously provide you with a tour.
• If you would like a tour, please contact us and leave a voicemail to schedule one.
• We offer 30 night minimum furnished rooms for travel nurse contract holders.
• Check availability pricing & reserve.

Check-in Time?

• After 4 pm

• Reservations are scheduled on arrival date via sms.
• We text the phone listed in reservation at 3:30 pm.
• Please respond instead of just showing up so that we can have your room ready for you.
• Reply to your confirmation about parking info for that day, if you arriving before we 4 pm.

Check-in Before 4 pm?

• No

• We are not able to check-in guests before 4 pm.
• Rooms are being cleaned from noon (checkout time) until at least 4 pm.
• Let us know in advance if you won't have a vehicle, and need to drop bags behind check in desk.

Departure

Checkout Time?

• Noon

• Any time before 12:00 noon on your departure date.
• We will clean your room from noon until 4 pm in order to prepare it for the next arrival which is possibly as early as 4 pm.

Payments

Discounts?

• Yes

• Staying 91 nights or more (13 weeks) is discounted.
• Making one payment (not multiple) also discounted.

Deposit?

• Yes

• A NON-REFUNDABLE deposit is required to reserve a room which makes that room unavailable for others to reserve.
• A SCHEDULED Pre-arrival date tour/ walkthrough is included with this price.
• Cancel with no additional charge beyond deposit prior to arrival.
• This non-refundable deposit is counted towards your reservation.

Payment in Full?

• Payment is always prior stay

• Payment remainder is due after seeing room upon arrival.
• Payment for extension of stay is required before someone else reserves your room.

Refunds?

• No

• Our incentive structure makes refunds never necessary.
• This accommodates unexpectedly terminated nurse contracts prior to arrival.
• This prevents anyone else from reserving the room until the arrival date.
• The guest would only lose the deposit if their contract is abruptly terminated.
• Our minimum sale for a stay is 30 nights.
• Our minimum cost to make a reservation prior to the check-in date is a fixed deposit.
• the price is listed in the reservation system avlnurse.com/reserve.

Due Dates?

• Yes

• The remaining payment is due upon arrival after seeing the room.
• It may be possible to divide payment for a 13 week reservation in half at extra cost.
• The discount is based on a 13 week reservation and one final payment upon arrival.

Per Transaction Cost?

• Yes

• The discounted price is based on a single payment for the entire amount reserved.
• There is are monetary & labor costs associated with each individual transaction.
• These costs are passed on to the guest in order to incentivize the least number of payments.
• Avoid these costs by booking for longer periods of time when the stability of the nursing contract is high, since we do not offer refunds.

Cancellation Policy?

• No

• All sales are final.
• The deposit to hold your room is not refundable.
• In the event that your 13 week contract is less than 100% stable (given the current HCA landscape), contact us to discuss a workable solution.

Verification

Nurse Contract Required?

• Yes

• Proof of a travel nurse contract is required to reserve.
• Please upload to this secure folder: work.avlnurse.com.


• Please include:
• Status of pending or confirmed.
• Start date of contract.
• Assignment length.
• Work location.


• Not needed: Social Security Number.

Provide Driver's License?

• Yes

• A photo of your driver's license is required.
• Please upload to this secure folder: id.avlnurse.com.

Provide Recruiter Info?

• Yes

• We discuss the stability of the travel contract with the recruiting agent.
• A form field is provided in reservation booking form for this information.
• Recruiting agency.
• Recruiter name.
• Recruiter phone number.

Neighborhood

Are You Downtown?

• Yes

• We are in the Central Business District.
• At the South Slope Brewing District.
• Walk anywhere downtown in less than 11 minutes.

Parking?

• Yes

• We will explain how parking works on your arrival date.
• The booking form includes space to describe your specific parking needs.

Is it Safe?

• Yes

• The only crime in our neighborhood since 2000 has been petty theft.
• Roll up your windows & lock the doors to your vehicle.
• We haven't had broken glass on our street.
• Our cameras cover most of the street on our block.
• Public areas have cameras.

Is it Noisy?

• No

• Quiet hours are 10pm to 10am.
• Sound can carry from room to room.
• Fans help with noise masking.
• Guests are generally very respectful of others.
• As of 2022 there is a new open air music venue across the parking lot from us called Rabbit Rabbit.
• We hope you like music!😀
• The venue promptly ends by 10 pm, so there is no late night neighborhood noise.
• Asheville has a new noise ordinance, and we have found that Rabbit Rabbit has been in compliance.
• The author of this page is an audio engineer, and can attest that the amplified sound is quieter than expected, and the music is generally pleasant.

Deliveries

Receive USPS Mail?

• The Post Office is 1 Block Away

• Guests CAN NOT receive USPS mail at this address.
• Guests may not use our address as your legal address in any way.
• Mail addressed to guests is not delivered to the locked mailbox, and instead is returned to sender.
• However! We are one block from the Downtown Asheville United States Post Office, where they can hold mail as general delivery, or you can rent a post office box from them while you are here.
• Guests can receive packages and we are able to help you check the door cameras if you are expecting something, just let us know.

Packages?

• Yes

• There's no issue with receiving packages left at the door.
• Items are often left on our porch, we receive a lot of packages.
• We can view cameras to help with packages delivery timeline.
• We have thankfully not yet had anything stolen from our porch.
• The doorbell does not ring inside so as not to bother the guests.

Food Delivery?

• Yes

• As of this writing, the doorbell does not ring inside.
• Please keep track of deliveries with your mobile device.

Bedrooms

Bedding Provided?

• Yes

• All bedding is provided.
• • Bottom sheets & top sheets
• • Pillows
• • Pillow cases, covers & encasement
• • Comforters
• Personal bedding prohibited to prevent bed bugs.
• Educate yourself about bed bugs & travel.

What Should I Pack?

• Clothing

• Please check our weather.
• Guests are often surprised by the temperature.
• Especially how cold it is at night in the mountains.

• Toiletries

• Shampoo & conditioner provided.
• Bring your own:
• Toothbrush & toothpaste.
• Shaving supplies.
• Use anything found in the bathroom.

Bathrooms

How Many?

• 2 Guests Per Bathroom

• 1st Property has 2 bathrooms between 4 bedrooms.
• 2nd property has 1 bathroom between two bedrooms.
• All bathrooms have showers.
• The Tiny House has it's own private bathroom.

Towels Provided?

• Yes

• Washcloths & bath mats also provided.
• Let us know if you need more.

Hair Dryer?

• Yes

• Each bathroom should have a hair dryer.
• Ask for a hair dryer if you don't see one.
• Use bathroom outlets, hair dryers will trip bedroom circuits.

Iron & Ironing Board?

• Yes

• We have an iron & ironing board.
• Generally visible in the common area.
• Ask for an Iron & board if you don't see one.

HVAC

Air Conditioning?

• Yes

• All bedrooms have AC unit controlled by the guest.
• Common areas are fan cooled.

Heating?

• Yes

• Tiny House heating is controlled by the guest.
• All other rooms have central heating.
• Bedrooms have floor registers controlled by guest.
• We can instantly adjust the house temperature remotely.
• Let us know if house heat needs adjustment.

Animals

Pets Allowed?

• No

• Pets or animals are not permitted under any circumstances.
• Do not leave pets or animals in your vehicle.

Internet

Free Internet Access?

• Yes

• Free high-speed WiFi.
• Free access to a physical computer.
• Our internet is very fast.

Laundry

Handling Laundry?

• How to handle laundry:

• Laundry baskets are provided.
• Cleaning spray and microfiber cloths are provided to wipe out laundry baskets.
• Laundry soap is provided.


• There are two tables, one for dirty on the left and one for clean on the right.
• Place anything dirty only in the dirty table area.
• Place anything clean only in the clean table area.


• Please dry / put away loads abandoned in the washer by staff or guests.
• If something is in the washer, please dry it.
• If something is dry & in the dryer, fold and place on shelf, or at a minimum, place into a clean basket and onto the clean table.


• Washer:
• There is a liquid soap well and also a separate bleach well.


• Dryer:
• Please clean out dryer lint filter after every load.

Personal Laundry?

• Yes

• Operation will be explained during check-in.
• Please dry / put away loads abandoned in the washer by staff or guests.
• If something is in the washer, please dry it.
• If something is dry & in the dryer, place into a clean basket and onto the clean table.


• Washer:
• Guests can wash their own clothes at any time, just be quiet at night.
• Laundry soap is provided.
• Wipe out a laundry basket with cleaning provided cleaning spray and put anything in the dryer on the clean table.
• Place anything dirty only in the dirty table area.
• Dryer:
• Please clean out dryer lint filter after every load.
• Please fold and put away house laundry including towels and sheets.

House Laundry?

• Yes

• We will explain operation during check-in.


• Guests are responsible for washing their own bedding.
• All guest bedding is provided.
• Please clean out used baskets with spray and microfiber towels.
• Avoid small loads.
• Each fabric type is washed separately for several reasons.
• How to avoid unbalanced loads:
• White sheets/ pillow cases are washed together and by themselves.
• White towels/ bathmats are washed together and by themselves.
• Wash House bar mop / colorful microfiber towels by themselves.
• Wash House black washcloths by themselves.
• Use a little bleach in bleach well for whites:
• Wash comforters by themselves.
• Wash pillows by themselves.
• Wash towel & bathmat only with similar type of fabric.
• If the washer or dryer gets weird and stops working, please take a photo of the error code, and search the problem, or report to staff.
• The machines are computers, and if they cease responding, unplug for 2 hours, and plug back in, they should return to normal.

Sheets & Pillow Cases?

• Are always washed together and by themselves.

• Washing bleached sheet type fabric together helps avoid unbalanced loads.

Towels & Bathmats?

• Are always washed together and by themselves.

• Washing bleached towel type fabric together helps avoid unbalanced loads.

Wipe Down Cloths?

• Are always washed by themselves because they are gross.
• These collect under the kitchen sink and under the dirty table in the laundry room.

Kitchen

Way to Cook?

• Yes

• Our properties have full kitchens.
• Please always turn on the range hood fan when cooking!
• Indicate cooking plans when checking in.
• Ask for anything that you don't see available.


• The Tiny House only has refrigeration, a microwave, coffee & tea makers inside the unit, but has access to a building with a full kitchen.

Restrictions

Smoking?

• No

• Smoking is not permitted anywhere on our property.

Open Flame?

• No

• Candles and any kind of open flame are prohibited.
• No incense or anything that requires flame inside.

Distance

City Bus?

• One Block

• The Central Transit Station is one block from us.
• Walking directions from the city bus to us.
• All buses begin and end at the Central Transit Station.
• The AVL City bus called: ART - Asheville Redefines Transit.
• But it's not redefined, it's just a city bus.

Greyhound?

• Unsure

• The Greyhound station was shut down in 2020.
• Guests have been getting dropped off at gas stations.
• We had a guest get stranded in Hickory on the way here in Dec 2023.

AVL Regional Airport?

• 15 miles

• City bus is $1, takes 36 mins, and runs every 90 mins.

• Bus schedule to Airport

• Bus only runs during work hours.

• Driving directions

• Try scheduling ride shares prior to arrival.
• Guests have reported a shortage of drivers.

CLT Airport?

• 2hr 15min

• Directions

• Check alternate routes if traffic is bad.

Orange Peel

• 3 blocks

• Directions

Grey Eagle?

• 21 minute walk

• Walking directions

• In the River Arts District

• Short Uber or Lyft

• Driving directions

Arena?

• 10 minute walk downtown

• Directions