FAQ | Asheville Nurse Guest House
Frequently asked Questions
This page is being updated as of July 23 2024
Payments
(updated July 2024)
Deposit?
-
Yes
- A NON-REFUNDABLE deposit is required to reserve
- A SCHEDULED Pre-arrival date tour/ walkthrough is included with this price
- Cancel with NO ADDITIONAL charge beyond deposit prior to arrival
Payment in Full?
-
Payment is always prior stay
- Payment remainder for first month is due after seeing room
- Payment for extension of stay is required before someone else reserves your room
Refunds?
-
No
- Our incentive structure makes refunds never necessary
- This structure accommodates unexpectedly terminated nurse contracts prior to arrival
- Our minimum sale for a stay is 30 nights
- Our minimum cost to reserve is a fixed deposit, and the price is listed in the reservation system avlnurse.com/reserve
Due Dates?
-
Yes
- The remaining payment is due upon arrival after seeing the room
- It may be possible to pay in 30 night increments if reserved for longer periods
Verification
(updated July 2024)
Nurse Contract Required?
-
Yes
- Proof of a travel nurse contract is required to reserve
- Upload your travel nurse contract to the secure folder:work.avlnurse.com
What is Contract Proof?
-
Include This When Submitting
- Status of pending or confirmed
- Start date of contract
- Assignment Length
- Work location
What Data is NOT Needed?
-
Cross out or do not include:
- Pay rates
- Social Security Numbers
Provide Driver's License?
-
Yes
- A photo of your driver's license is required
- Upload a photo of your driver's license to this secure folder:id.avlnurse.com
Provide Recruiter Info?
-
Yes
- Since reservations are now solely based on travel nurse contracts, discussing the stability of the contract with the recruiting agency will make it easier to understand the arrangement and help our travel nurse
What Recruiter Info?
-
Names & Phone Info
- Recruiting agency
- Recruiter name
- Recruiter phone number
- (Area provided in reservation booking form for this information)
Where
Are you downtown?
-
Yes
- We are in the Central Business District
- At the South Slope Brewing District
- Walk anywhere downtown in less than 11 minutes
Parking?
-
Yes
- We will explain how parking works on your arrival date
- The booking form includes space to describe your specific parking needs
When
30 Night minimum?
-
Yes
- All rooms are minimum 30 nights length of stay as of 2022
- Check availability and reserve
How far in advance?
-
- The reservation arrival date can only be near future. Typically, less than a month, and more than a couple days from today. This arrival date window changes regularly. There is no maximum length of stay, but all nights must be reserved to be secured
- Check the current arrival date booking window on the reserve page which also shows room availability
Booking window to reserve?
-
Yes
- There is a narrow booking window to reserve in the near future
- Although it fluctuates, it's more than 2 days in advance, and less than a month in advance of arrival
- The current booking window is listed on the reserve page above room availability
Can we just show up?
-
No
- Now that we offer 30 night minimum rooms exclusively, there is a booking window in the near future where it is possible to reserve
- Check availability pricing & reserve
Checkout time?
-
Noon
- Any time before 12:00 noon pm
- Self checkout
- No need to notify of your departure
Check-in time?
-
After 4 pm
- Reservations scheduled on arrival date via sms
- We text the phone listed in reservation at 3:30 pm
- Please respond instead of just showing up
- Reply to your confirmation about parking info for that day, if you arriving before we open
Check-in after Midnight?
-
Late fee
- $10 for each partial hour starting at 12:01 am
Check-in before 4 pm?
-
No
- We are not able to check-in guests before 4 pm
- Rooms are being cleaned from noon until at least 4 pm
- Let us know in advance if you won't have a vehicle, and need to drop bags behind check in desk
Curfew or lock out?
-
No
- Quiet time from 10 pm to 10 am
What
Receive mail?
-
No
- Guests can not receive USPS mail at this address
- Guests may not use our address as your legal address in any way
- Mail addressed to guests is not delivered to the locked mailbox, and instead is returned to sender
- However! We are one block from the Downtown Asheville United States Post Office, where they can hold mail as general delivery, or you can rent a post office box from them while you are here
- Guests can receive packages and we are able to help you check the door cameras if you are expecting something, just let us know
Smoking?
-
No
- Smoking is not permitted anywhere on our property
- No flame or candles indoors
Bedding provided?
-
Yes
- All bedding is provided
- Linens, pillows, & comforter
- Personal bedding prohibited to prevent bed bugs
- Educate yourself about bed bugs & travel
Towels provided?
-
Yes
- Washcloths & bath mats also provided
- Let us know if you need more
What should I pack?
-
Clothing
- Please check our weather
- Guests are often surprised by the temperature
- Especially how cold it is at night in the mountains
-
Toiletries
- Shampoo & conditioner provided
- Bring your own:
- Toothbrush & toothpaste
- Shaving supplies
- Use anything found in the bathroom
Hair dryer?
-
Yes
- Each bathroom should have a hair dryer
- Ask for a hair dryer if you don't see one
- Use bathroom outlets, hair dryers will trip bedroom circuits
Iron & ironing board?
-
Yes
- We have an iron & ironing board
- Generally visible in the common area
- Ask for an Iron & board if you don't see one
Alcohol allowed?
-
Yes
- Review NC alcohol laws
- Alcohol laws vary greatly from state to state
Air conditioning?
-
Yes
- All bedrooms have AC unit controlled by the guest
- Common areas are fan cooled
Heating?
-
Yes
- Tiny House heating is controlled by the guest
- All other rooms have central heating
- Bedrooms have floor registers controlled by guest
- We can instantly adjust the house temperature remotely
- Let us know if house heat needs adjustment
Pets or animals allowed?
-
No
- Pets or animals are not permitted under any circumstances
- Do not leave pets or animals in your vehicle
Cancellation policy?
Free internet access?
-
Yes
- Free high-speed WiFi
- Free access to a physical computer
- Our internet is very fast
Is it safe?
-
Yes
- The only crime in our neighborhood since 2000 has been petty theft
- Roll up your windows & lock the doors to your vehicle
- We haven't had broken glass on our street
- Our cameras cover most of the street on our block
- Public areas have cameras
Is it noisy?
-
No
- Quiet hours are 10pm to 10am
- Sound can carry from room to room
- Fans help with noise masking
- Guests are generally very respectful of others
- Guests should be aware that as of 2022 there is a new open air music venue across the parking lot from us called Rabbit Rabbit. We hope you like music!
- Asheville has a new noise ordinance, and we have found that Rabbit Rabbit has been in compliance
- The author of this page is an audio engineer, and can attest that the amplified sound is quieter than expected, and music is generally pleasant.
How
Laundry?
-
Yes
- We will explain operation during check-in
- Personal laundry:
- Guests can wash their own clothes at any time, just be quiet at night
- Laundry soap and dryer sheets are provided
- Guests are responsible for washing their own bedding while staying here
- All guest bedding is provided
- Dry loads abandoned in the washer by staff or guests
- Wipe out a laundry basket with cleaning provided cleaning spray and put anything in the dryer on the clean table
- Place anything dirty only in the dirty table area
- Please clean out dryer lint filter after every load
- House laundry:
- Avoid small loads
- Wash like House items separately to avoid "unbalanced loads":
- Wash House bar mop / colorful microfiber towels by themselves
- Wash House black washcloths by themselves
- Use a little bleach in bleach well for whites:
- Wash House whites towels & bathmats by themselves
- Wash House sheets & pillow cases by themselves
- Wash comforters by themselves
- Wash towel & bathmat only with similar type of fabric
- If the washer or dryer gets weird and stops working, please take a photo of the error code, and search the problem, or report to staff
- The machines are computers, and if they cease responding, unplug for 2 hours, and plug back in, they should return to normal
How much does it cost?
-
- Longer stays are discounted
- One time Background Check is $45
- 30 Night Minimum to Reserve
- Price listed is per night price
- Discount for 60 to 89 nights
- Discount for 90 or more nights
Way to cook?
-
Yes
- Our properties have full kitchens
- Please always use the range hood when cooking!
- Indicate cooking plans when checking in
- Ask for anything that you don't see available
- Tiny House
- The Tiny House only has refrigeration, a microwave, coffee & tea makers inside the unit, but has access to a building with a full kitchen
Discounts?
-
Yes
- Sometimes extension of stay is discounted
- Winter season is priced lower than warm peak season
How Far From
City Bus?
-
One Block
- from the central transit station
- Walking directions from the city bus to us
- All buses begin and end at the central transit station
- City bus called: ART - Asheville Redefines Transit
Greyhound?
-
Unsure
- The Greyhound station was shut down in 2020
- Guests have been getting dropped off at gas stations
- The situation is still fluid as of Dec 2021
AVL Regional Airport?
-
15 miles
- City bus is $1, takes 36 mins, and runs every 90 mins
-
Bus schedule to Airport
- Bus only runs during work hours
-
Driving directions
- Try scheduling ride shares prior to arrival
- Guests have reported a shortage of drivers
CLT Airport?
-
2hr 15min
-
Directions
- Check alternate routes if traffic is bad
Orange Peel
Grey Eagle?
-
21 minute walk
-
-
In the River Arts District
-
Short Uber or Lyft
-
Civic Center?